Who Says Old-School Isn’t High-Tech?

Why Service Plans Are the Smartest Investment You’ll Make

Success often comes with a catch. The more you have, the more you have to maintain. For the modern professional juggling multiple properties or a busy lifestyle, the goal isn't just to own the latest home technology. The goal is to experience it without having to think about it at all.

You’ve already invested in incredible infrastructure, entertainment, and automation for your home. So why burden yourself with the frustrating chore of maintaining it? You reach a point in your life where time becomes your absolute most valuable asset, and "troubleshooting" is a headache you’d much rather delegate to a trusted expert.

After all, technology rarely fails when it’s convenient. As Senior Technology Consultant John Wettlaufer likes to point out, “Nothing ever breaks on a Tuesday at 1:00 pm. It is always in the evening or on the weekend. Our Support Plans are available when clients need it.” For those who want their family's digital lifestyle to remain utterly frictionless around the clock, we’ve crafted two dedicated Service Plan solutions designed specifically for you.

The Enhanced Support Plan is Proactive Over Reactive

Over our six decades in business, we’ve learned a simple truth. The best way to fix a problem is to prevent it from ever reaching your ears. Think of the Enhanced Support Plan as a proactive digital shield.

• Remote Monitoring and Management. Behind the scenes, our team uses advanced tools to monitor your network-connected devices and AV health, frequently neutralizing potential issues before they ever disrupt your day.
• Reactive Remote Repair. If something does go awry, we can access your system remotely upon hearing from you, often repairing the glitch without ever needing to schedule a service call.
• 24/7/365 Support. Experience the luxury of a live answer from a knowledgeable technician via phone, email, text, or chat any time of day or night.
• App Control. We put the power in your hands with a mobile app that allows you to easily reboot and resolve many common disruptions yourself with just a tap.

As Senior Technology Consultant, Rob Lubas, explains, "Our Enhanced and Signature support plans are awesome. They provide clients with a piece of mind that someone is always available to help regardless of day or time."

The Signature Support Plan Provides Elevated Care for Total Peace of Mind

For clients seeking the ultimate safety net, our Signature Support Plan transforms home maintenance into a truly white-glove experience. By opting for a multi-year commitment, you secure extensive, long-term benefits for a relatively small annual investment. You get everything included in the Enhanced Plan alongside these elite upgrades.

• Priority Service. Jump to the front of the line. While most issues are resolved via remote repair, you are guaranteed on-site support within two business days of a request when applicable.
• Comprehensive Health Checks. Think of this as an annual physical for your home. We perform preventative maintenance visits and in-depth "Home Technology Tune-Ups" to optimize your entire system and minimize unexpected hiccups.
• Total Administrative Delegation. Hand us the keys to your complex digital life. We provide the frustrating ongoing coordination with your internet and television service providers, and we manage your security system integration and Home Access Control systems. This includes handling code changes and CCTV footage retrieval.

Service Manager, Brian Madsen, highlights why this top-tier option is a game-changer. "Barrett's Signature Support Plan is the best,” he says. “Not only does it offer our clients a step beyond our Enhanced Support Plan, but it ensures them an in-person response to their issue within two business days."

The Freedom of Delegation

Hiring Barrett’s Technology Solutions to manage your home technology system is a strategic move for the person who wants to focus on their family time and their work, not their router. If you’ve reached a point where you shouldn't be the one "fixing the Wi-Fi" for the kids or grandkids, these solutions were made for you.

You wouldn’t just be buying a support plan. You are buying back your Saturday afternoons and the absolute peace of mind that comes with knowing your home is in the hands of experts. Time, after all, is the true magic of well-managed home technology.

As a brief reminder, for clients without a dedicated service plan, our talented service team remains happily available to assist you during our regular business hours, Monday through Friday from 9:00 am to 5:00 pm.