For customers not covered under an Enhanced Support Plan.
Representatives are available Mon-Fri 9:00am-5:00pm.
For customers covered under an Enhanced Support Plan.
Support is available 24 hours a day 7 days a week.
Please follow the instructions below for all support needs:
1. To contact support, please use one of the following options:
Open your OVRC Home app and press the support button at the bottom
For chat support please visit: http://chat.getparasol.com
For phone support please call: 1-855-981-8534
2. Please give specific information of the issue you are experiencing
3. Remote technical support will attempt to solve the issue. If the issue cannot be resolved remotely, a service ticket with detailed information will immediately be sent to Barrett’s Technology Solutions for follow up
NOTE… For alarm system support, please contact your security company or monitoring facility
For information on Barrett’s Technology Solutions’ Enhanced Support Plan please click the button below: