Service and Support


For customers not covered under an Enhanced Support Plan.

Please call 630-898-2850 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Representatives are available Mon-Fri 9:00am-5:00pm.

For customers covered under an Enhanced Support Plan.

Support is available 24 hours a day 7 days a week.

Please follow the instructions below for all support needs:
1. To contact support, please use one of the following options:
  • Open your OVRC Home app and press the support button at the bottom
  • For email support please email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For chat support please visit: http://chat.getparasol.com
  • For phone support please call: 1-855-981-8534
2. Please give specific information of the issue you are experiencing

3. Remote technical support will attempt to solve the issue. If the issue cannot be resolved remotely, a service ticket with detailed information will immediately be sent to Barrett’s Technology Solutions for follow up

NOTE… For alarm system support, please contact your security company or monitoring facility

For information on Barrett’s Technology Solutions’ Enhanced Support Plan please click the button below: